FAQ
Frequently Asked Questions (FAQ) – Zoroark
Welcome to the Zoroark FAQ page. Here, you’ll find answers to common queries about our products, orders, shipping, returns, and customer support. If you need further assistance, please raise a ticket, and our support team will get back to you within 48 hours.
1. About Zoroark
Q: What is Zoroark?
A: Zoroark is a brand specializing in wired earphones and mobile accessories, providing high-quality and affordable products designed for superior sound and durability.
Q: Where is Zoroark based?
A: Zoroark is based in India and operates online, offering nationwide shipping.
Q: Are Zoroark products original?
A: Yes, all Zoroark products are 100% authentic and come with a warranty.
Q: Where can I buy Zoroark products?
A: You can purchase our products directly from our official website: ZOROARK We also sell through major online marketplaces.
2. Orders & Payments
Q: How do I place an order?
A: Follow these steps:
• Visit www.zoroark.store. Browse our products and select your preferred item.
• Add the product to your cart and proceed to checkout.
• Enter your shipping details and select a payment method.
• Confirm the order, and you will receive a confirmation email/SMS.
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, RuPay, etc.), UPI (Google Pay, PhonePe, Paytm, etc.), net banking, and cash on delivery (COD) in select locations.
Q: How do I cancel my order?
A: You can cancel your order within 12 hours of placing it by logging into your account: Login Here. Once the order is shipped, it cannot be canceled.
3. Shipping & Delivery
Q: Do you offer nationwide shipping?
A: Yes, we ship across India to most pin codes.
Q: What are the shipping charges?
A: Shipping charges depend on your location and order value. Free shipping may be available on select orders. The exact charges will be displayed at checkout.
Q: How long does delivery take?
A: Orders are delivered within 3-7 business days, depending on the location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email/SMS. You can also track your order using this link: Track Order.
Q: What happens if my order is delayed?
A: While we aim to deliver on time, delays may occur due to weather, courier issues, or high order volumes. If your order is delayed, please raise a ticket for assistance.
4. Returns & Refunds
Q: What is your return policy?
A: We accept returns only for damaged, defective, or incorrect products within 7 days of delivery. The product must be unused and in its original packaging.
Q: How do I request a return?
A: Follow these steps:
Log in to your Zoroark account: Login Here.
Visit the "Orders" section and select the item you want to return.
Provide your order details and a reason for the return.
Our team will review the request and arrange a pickup if approved.
Q: When will I receive my refund?
A: Once we receive the returned product and verify its condition, refunds are processed within 5-7 business days.
Q: Can I exchange my product?
A: Currently, we do not offer exchanges. You can return the product and place a new order.
5. Product Warranty & Support
Q: Do Zoroark products come with a warranty?
A: Yes, all Zoroark products come with a 6-month warranty covering manufacturing defects.
Q: How do I claim a warranty?
A: If your product has a defect, follow these steps:
• Raise a ticket and provide your order details.
• Attach a clear image or video showing the issue.
• Our team will review your claim and arrange a replacement if eligible.
Q: What is not covered under warranty?
A: Warranty does not cover physical damage, water damage, normal wear and tear, or unauthorized repairs or modifications.
Q: What if my warranty claim is denied?
A: If your claim does not meet our warranty conditions, it will be denied. However, you can still purchase a replacement from www.zoroark.store
6. Customer Support & Contact
Q: How can I contact Zoroark customer support?
A: You can reach us by raising a ticket via your account: Contact Support. You can also check our Contact Information page for additional details.
Q: What are the customer support hours?
A: Our support team is available Monday to Friday, 9:00 AM - 6:00 PM. We are closed on Saturdays, Sundays, and public holidays.
Q: How long does it take to get a response from customer support?
A: We usually respond within 48 hours of receiving your ticket.
7. Account & Privacy
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account helps you track orders, manage returns, and receive exclusive offers.
Q: How do I create an account?
A: Go to www.zoroark.store.
• Click on Sign Up and enter your details.
• Verify your email and start shopping.
Q: How do I log into my account?
A: You can log into your Zoroark account here: Login Here.
Q: Is my personal information safe with Zoroark?
A: Yes, we prioritize your privacy and follow strict security measures. We do not share your information with third parties.
8. Offers & Discounts
Q: Does Zoroark offer discounts?
A: Yes, we run seasonal sales and discount offers. Stay updated by subscribing to our newsletter or following us on social media.
Q: Can I use multiple discount codes on one order?
A: No, only one discount code can be applied per order.
Need More Help?
If your query is not listed above, feel free to raise a ticket, and our support team will assist you. You can also visit our Contact Information page for further details.
Thank you for choosing Zoroark – Your Ultimate Sound Experience!